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Terms &
Conditions

Welcome to our café! Please take a moment to review our entry policies and conditions. If you have any questions, feel free to ask our friendly staff for or reach out to us using one of the methods below.

Admission and Supervision:

Children must be accompanied and supervised by a responsible adult (parent or guardian) at all times while inside the play cafe. Adults are responsible for the behavior and safety of the children in their care.

2

Play Area Rules:

Running and rough play that may endanger others are not permitted.
Climbing is allowed only in designated areas and structures that are designed and labeled for climbing. Children should wait their turn and share equipment and toys with others. Please remove shoes before going into the ball pit, play mat, and play couch area.

3

Food and Beverages:

Outside food and beverages are not permitted inside the cafe, except for baby formula or baby food. We offer a variety of snacks and beverages for purchase at our cafe to accommodate dietary preferences and allergies. If you have specific dietary needs or concerns, please speak with our staff, and we will do our best to accommodate them.

4

Hygiene and Cleanliness:

Hand sanitizing stations are available throughout the facility. Guests are encouraged to sanitize hands before entering the play area and after using restroom facilities. We maintain a strict cleaning schedule to ensure children's play equipment and surfaces are regularly sanitized and safe.

5

Behavior Expectations:

Respectful behavior towards other guests and staff is expected at all times. Verbal or physical aggression, bullying, or any behavior that may harm others is strictly prohibited.

6

Safety and Emergencies:

In case of an accident, injury, or emergency, please notify our staff immediately. First aid supplies are available on-site, and our staff are trained to handle emergencies. Fire exits and emergency procedures are clearly marked. Please familiarize yourself with the nearest exit upon arrival.

7

Staff Responsibilities:

Our staff are trained to assist with any questions, concerns, or emergencies that may arise during your visit. They are responsible for enforcing these policies to ensure the safety and enjoyment of all guests.

8

Feedback and Suggestions:

We value your feedback to continuously improve our services and facilities. Please share your thoughts with our management team.

9

Enforcement of Policies:

Non-compliance with these policies may result in a polite reminder from our staff. In cases of repeated disregard for the rules, we reserve the right to ask guests to leave the premises for the safety and well-being of others.

Get in Touch

Feel free to reach out to us through any of methods listed below or by using the contact form. We look forward to hearing from you!

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